Publication note: This is a professionally drafted working policy. LSS should add its correct legal entity, registration details and retention periods, then obtain qualified UK legal review before relying on it.
1 Purpose and scope
LSS may process personal, confidential and sometimes sensitive information when arranging or delivering language services. This policy explains the principles that guide collection, use, access, storage, sharing and deletion.
2 Information we process
Information may include contact and billing details, booking information, correspondence, source documents, audio or video, interpreter notes, service-user information and records required for quality, contractual, legal or accounting purposes.
3 Lawful and limited use
Information is used only where there is an appropriate lawful basis-for example to respond to an enquiry, perform a contract, meet a legal obligation or pursue a legitimate business purpose that does not override individual rights. LSS does not sell personal information.
4 Confidentiality and access
Access is limited to people who need information to coordinate, deliver, review or administer the service. Linguists and relevant suppliers are expected to follow confidentiality requirements and professional standards.
5 Security, retention and deletion
Proportionate organisational and technical safeguards should protect information from unauthorised access, alteration, loss or disclosure. Records should be kept only for documented business or legal periods, then securely deleted or anonymised.
6 Suppliers and international transfers
Where suppliers process information for LSS, appropriate written terms and checks should be used. Access outside the UK requires a lawful transfer mechanism and suitable safeguards.
7 Individual rights
UK data-protection law may provide rights of access, correction, erasure, restriction, objection and portability. Requests can be sent to info@thelss.com. Individuals may also complain to the Information Commissioner’s Office.
8 Website and quotation requests
This static website uses no advertising or analytics cookies. The quotation form prepares an email in the visitor’s email application; the website itself does not store the information entered.
9 Contact and incidents
Questions or suspected data incidents should be reported promptly to info@thelss.com.
Draft last updated: 30 August 2026